Benefit for the client

In a world where there’s not enough money for aggressive promotion of your taxi service, there’s a clever solution: invest money you haven’t earned yet. Yes, it may sound paradoxical, but virtual investments can yield real profits. We call it “bonuses.” Each of your clients has their own bonus account, where virtual funds can be stored and used to pay for rides. However, many clients tend to hoard their bonuses, rarely using them.

To encourage clients to use their bonuses, we offer a bonus program. You set the rules yourself: for example, every fifth ride increases a client’s bonuses by 5% of the ride’s cost, every tenth ride by 10%, and if a client completes 100 rides in a month, they get 100% of the ride’s cost. This system excels at competing, even when rivals reduce their rates. After all, you’ll earn these 50% in advance, and even if you have to return them to the client as payment for a ride, your profit will significantly increase. If a client uses their bonuses, you still win because you’ll give the driver back 50% but deduct 10 for the ride, resulting in a 10% gain over competitors with reduced rates.

To attract clients, we have several tools. The referral system allows your clients to bring new clients to your taxi service. Each of your clients can share their discount code with a friend, and as soon as their friend starts using our service, both receive bonuses. Your existing clients will earn a percentage from orders made by friends they’ve referred.

VIEW demo version of the client application

Our discount and loyalty programs help retain and attract customers as well. Discounts are applied when booking, and compensation to the driver is calculated upon completion. It’s a flexible system where you set the discount sizes yourself.

Lastly, the promotional code system is an easy and effective way to attract customers. Create promo codes, set discounts, and specify their validity period, and customers will be happy to use them.

Don’t forget about our taxi ordering apps, available for both Android and iPhone. They allow customers to easily calculate the ride’s cost, track its progress, rate their ride, and much more.

With our tools and technology, you’ll increase profits, attract more customers, and strengthen your position in the taxi market.

Convenience for the dispatcher

Thanks to the complete automation of driver assignment and automatic client notifications, the role of a dispatcher has become redundant. Your dispatcher from yesterday is today’s operator, whose primary responsibility is to handle customer calls.

You may need to grant your operators a slightly higher level of access rights for driver and order management than other operators. This can easily be achieved using the built-in access control system.

While developing the order management interface, we recognized the significance of concurrent handling of multiple orders. Now, your operators have the ability to open and edit multiple orders simultaneously, seamlessly switching between them. Additionally, each customer call is linked to its corresponding order card, allowing your operator to manage multiple orders at once.

Drawing from our experience in developing previous taxi management software, we’ve maintained the ability to detach the map and parking layout from the main dispatcher window. Less frequently used elements can now be placed in a convenient location, moved to a different monitor, or minimized for efficiency.

The order list has been meticulously refined. You can customize and hide list fields, rearrange their order, and color-code different order types. As orders are processed, fields indicating status and delays change color, making it easier for your staff to navigate the order list. Integrated filters will highlight orders that require immediate attention.

Creating an order no longer involves filling out numerous fields. The phone number is automatically filled in, a customer search is conducted within the client database, and any applicable discounts are applied. Depending on the order type, the dispatch system will automatically set the pickup time and find the appropriate tariff upon selecting the desired vehicle type. All that remains for your operator to do is specify the pickup address, but even this task doesn’t require extensive manual input. The intelligent auto-suggestion system will propose possible street and location names, leaving your operator to select the most suitable option.

In fact, we were being a bit modest when we claimed to have automated 99% of the dispatcher’s work. In cases where a customer books a taxi through a mobile app or the website, we’ve achieved 100% automation in order processing. No human intervention is needed whatsoever.

Simplicity for drivers

All driver application settings have been centralized within the dispatcher’s control. You have the flexibility to decide whether to display parking layouts to drivers, allow them to view their order and financial history, permit driver breaks, and enable or disable the filter and auto-accept systems. You even have the option to customize the order tab display according to your preferences.

Once your drivers become familiar with the system, you can activate the filter and auto-accept system. This feature is particularly valuable in services where numerous orders are distributed through an open network. Drivers will have the ability to set filters based on pickup radius, order cost, or destination zone. You can also grant drivers the option to enable the Auto-Accept feature. In this scenario, the application will automatically attempt to accept orders that match the filters defined by the driver. However, the crucial decision regarding which filters to allow or disallow remains in your hands.

Our auto-dispatch system is worthy of special recognition. You can configure auto-driver search scenarios separately for each order type. For instance, for on-demand orders, the speed of vehicle dispatch is critical. You can configure the auto-driver search to prioritize drivers who are closest to the customer’s location. It’s important to note that this search is not based on a fixed radius but considers the actual distance the driver needs to travel from their current location to the pickup address. Additionally, it takes into account how long the driver has been without an order and the priority group that you can define in the settings. If the system cannot find the nearest driver within the specified distance, it can initiate a search at parking lots. In this case, the order will be offered to the first driver at the pickup parking area. If they decline, it will be offered to the next driver and so on. If even the parking area search is unsuccessful, the order can be broadcast to all available drivers. When broadcasting an order, the system can consider the driver’s current rating, with drivers with higher ratings receiving the order slightly ahead of others. If the order remains unclaimed, the system will notify the dispatcher and initiate a new search after a few seconds.

It’s also important to note that all auto-dispatch rules take into account additional requirements for the vehicle or driver. For instance, if a customer requests a vehicle with a large trunk or a driver who speaks English, the operator can mark these options when accepting an order, and the driver search will consider these parameters. Additionally, the system considers vehicle types and potential substitutions. In the settings, you can specify that orders for standard cars can be serviced by minivans, for instance. If a standard car is required but none are available, the system will extend the search to drivers with minivans. If a minivan driver accepts a standard car order, they will be charged according to the standard car tariff.

Once a driver accepts an order, they gain access to comprehensive order details. This includes a map displaying the pickup and drop-off locations and the route for the trip. In cases where a driver is less familiar with the city, they can initiate navigation with a single click, which guides them via the most optimal route to the destination. After the customer boards the vehicle, the taxi meter is automatically activated. It’s simple for the driver as well – they don’t need to select the tariff or adjust other parameters; everything happens automatically. During the ride, the taxi meter accounts for waiting time and traffic delays. Upon order completion, all meter readings, along with the trip tracking data, are sent back to your dispatch center. This allows you to monitor the execution of the order at your convenience.

Reporting to the manager

The first challenge that taxi company managers often face is handling driver payments. Typically, this is done on a specific day, either once a month or once a week. And on that day, chaos ensues. Drivers crowd your office, and at the same time, your phone lines are flooded with requests. Some may allow drivers to drop off their earnings at any time, but drivers tend to show up at the most inconvenient moments. Of course, you can delegate payment collection to a dispatcher or a shift supervisor. However, this raises immediate concerns about security and money handovers. A more modern solution exists: payment terminals. Almost everyone knows how to use these, as they are readily available in most stores. All a driver needs to do is approach the terminal, select your service, enter their call sign or phone number, and make their payment. In a matter of seconds, the money will be credited to the driver’s account, allowing them to get back to work. Importantly, drivers can top up their account at their convenience. Meanwhile, you can be off fishing or hunting.

The second responsibility that falls on the shoulders of a manager is the calculation and distribution of salaries to the dispatch staff. Usually, this involves reviewing order reports and manually tallying up how much each staff member is owed. Our system automates this entire process. Each of your employees has their own internal account, to which their wages are credited. You set the rules for wage calculations during the program’s initial setup, and afterward, all wage accruals occur automatically. You only need to make deductions from this virtual account when actually paying your employees. Luckily, you can make these payments via a simple bank transfer while relaxing in your countryside home, surrounded by your loved ones.

Thirdly, comes the challenge of monitoring customer service. Many managers achieve this by physically being present in the dispatch center, listening to how operators interact with clients. While this method works, it demands a considerable amount of time and constant presence in the dispatch center. However, similar results can be achieved by listening to call recordings while lounging on a beach.

The next responsibility of a manager is overseeing the dispatchers to ensure they don’t favor specific drivers by giving them the most lucrative orders. Typically, this is challenging to track, and you only find out when other drivers start complaining. But in our program, a detailed log of every action taken for each order, driver, and customer is maintained. This log allows you to easily monitor all actions undertaken by your dispatchers. You’ll know precisely when an order was offered to a driver, if it was edited, what fields were changed, and who clicked which buttons. You can monitor all these events using any device with internet access, whether you’re relaxing in the great outdoors.

Finally, managers need to review reports about the company’s performance, which serve as the basis for crucial decisions. These reports tell you when to launch additional advertising, whether it’s time to expand your fleet, which customer acquisition systems are effective in your region, and which are not. We have a powerful reporting system that can be tailored to your specific needs, allowing you to generate reports and statistics of almost any complexity. You can do this from anywhere in the world, as long as you have internet access.